RECHARGE & DIGITAL SERVICES
Service & Application Policy
This policy explains how customers can use the Mobile Recharge, DTH Recharge and applicable digital assistance services provided through Pockket Recharge.
1. Services Covered
Pockket Recharge operates this portal for recharge services and selected digital assistance/application services. Depending on availability, the portal may provide the following services:
Additional services may be introduced or discontinued from time to time. The applicable service information shown on the website at the time of a request will apply to that service.
2. Recharge Service Selection
Customers should select the applicable recharge service, such as Mobile Recharge or DTH Recharge, and enter the required customer details. Customers are responsible for checking the entered number, operator and other details before proceeding.
3. Recharge Plan / Amount
Where plans are available, customers may select an applicable plan. Where supported, customers may also enter a recharge amount manually. The payable amount displayed before payment should be reviewed carefully.
4. Online Payment & Recharge Processing
The general recharge flow is:
- Select Mobile Recharge or DTH Recharge.
- Enter the required customer and operator details.
- Select the available plan or enter the applicable amount.
- Review the payable amount.
- Complete payment using the available online payment option.
- After successful payment confirmation, the recharge request is processed.
- The applicable recharge/status result is displayed after processing.
Payment confirmation and recharge processing are separate stages. A payment confirmation does not by itself represent a guarantee of successful recharge where the underlying operator or service provider does not complete the transaction.
5. Recharge Status, Failure & Reversal
Recharge status may be shown as successful, pending, failed, reversed or another applicable status depending on the information received from the relevant service system.
If a transaction is unsuccessful or reversed, any applicable refund or reversal will be handled according to the transaction status and the Refund & Cancellation Policy.
6. Application / Assistance Service Selection
For PAN Card, GST Registration, FSSAI Registration, legal, taxation, documentation and other assistance services, customers should first review the applicable service requirements and charges before submitting information or making payment.
7. Application Submission
Customers must provide complete, accurate and current information required for the selected service. Processing may not begin until the required information, documents and applicable payment requirements have been received.
8. Documents & Customer Responsibility
Customers are responsible for providing valid, clear and appropriate documents. Customers should submit only documents required for the selected service and should verify the accuracy of the information contained in them.
9. Application ID / Reference
Where applicable, an Application ID, transaction reference or service reference may be generated after successful submission. Customers should keep the reference safely for support and status enquiries.
Generation of an Application ID or service reference does not guarantee approval, issuance or acceptance by a government department, statutory authority or third-party service provider.
10. Government & Third-Party Services
Certain applications, registrations, recharge transactions or other services may depend on government departments, statutory authorities, telecom/DTH operators, payment processors or other third-party service providers.
Where a third party is involved, the final processing, approval, availability and applicable requirements remain subject to that organisation's rules, systems and processing timelines.
11. Processing Time
Processing time can vary depending on the selected service, completeness of information and documents, technical availability, operator response and the processing time of any relevant government department or third-party authority.
12. Digital & Semi-Digital Services
Digital services may include online applications, digital processing, online submissions, document assistance and other services completed electronically.
Some services may involve digital processing together with physical work such as printing, document preparation or delivery. Applicable charges and requirements may vary according to the selected service.
13. Charges & Payment
Applicable service charges or payable amounts are displayed before payment where the website supports online payment. Customers should review the selected service and amount carefully before completing a transaction.
Customers must never share their OTP, UPI PIN, card PIN, password or other confidential payment credentials with Pockket Recharge, its staff or any person claiming to represent the service.
14. Incorrect or Incomplete Information
Customers are responsible for the accuracy of the information and documents they provide. Delays, rejection, failed processing, additional work or other consequences resulting from incorrect, incomplete, outdated or misleading information may not be the responsibility of Pockket Recharge.
15. Application / Service Status
Customers may use the available status facility on the website where applicable. Status information represents the information available in the relevant system and may not represent the final decision of a government department, operator or third-party authority.
16. Cancellation & Refund
Cancellation and refund requests are handled according to our Refund & Cancellation Policy. Customers should review that policy before making a payment.
17. Privacy & Customer Information
Customer information and uploaded documents are handled according to our Privacy Policy. Customers should provide only the information and documents required for the selected service.
18. Customer Support
For assistance regarding a recharge, application or other service, customers should keep their transaction reference, Application ID, registered mobile number and payment reference available where applicable.
19. Acceptance
By submitting an application, starting a recharge or using a service through this website, the customer acknowledges that they have reviewed the applicable service information and agree to follow the requirements and policies applicable to that service.
Please also review our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.