Privacy Policy

1. Information We Collect

Depending on the service used, we may collect information necessary to provide the requested service, process transactions, communicate with customers and maintain service records.

2. How We Use Information

Information may be used to process recharge requests, applications and other requested services; verify payment and transaction status; communicate service updates; provide customer support; maintain records; improve service operations; and prevent misuse, fraud or unauthorised activity.

3. Mobile & DTH Recharge Information

For Mobile Recharge and DTH Recharge, the information required to process a transaction may include the mobile number or DTH subscriber/customer details, selected operator, plan or amount and transaction/reference information.

This information is used for processing the requested recharge, checking transaction status, resolving failed or pending transactions and providing support where required.

4. Application & Assistance Services

For PAN Card, GST Registration, FSSAI Registration, legal, documentation, taxation and other assistance services, we collect only information and documents that are relevant to the selected service or reasonably required to process the request.

5. Use of Documents

Documents supplied by customers are used for the relevant application, documentation or assistance service. Where a service requires submission to a government department, statutory authority or authorised third-party service provider, the relevant information or documents may be provided for that purpose.

6. Payments

Online payments are processed through the payment facility made available on the website. Pockket Recharge does not ask customers to disclose their OTP, UPI PIN, card PIN, password or other confidential payment credentials for normal service processing.

Transaction information such as payment status, order/reference information and applicable transaction records may be retained to verify payments, provide support, process refunds where applicable and maintain business records.

7. Sharing of Information

Information may be shared where reasonably necessary to provide the requested service, including with:

• Relevant government departments or statutory authorities where an application requires submission to them.
• Telecom/DTH operators or service providers where required to process a recharge.
• Payment processors or payment service providers for transaction processing and verification.
• Authorised service providers assisting with the requested service.
• Law enforcement, regulators or other authorities where disclosure is required by applicable law or lawful process.

Information will not be shared for unrelated purposes merely because it has been supplied through the website.

8. Payment Security

Pockket Recharge does not intentionally store customers' card PINs, UPI PINs, OTPs or payment passwords. Customers should never disclose these credentials to a person claiming to process a recharge, application or refund.

9. Cookies & Technical Information

The website may use cookies, sessions, logs or similar technical mechanisms where required for login sessions, website functionality, security, preferences and service operations.

Technical information may include information such as browser, device, IP address, request information and other operational data where collected by the website or its hosting/security systems.

10. Data Security

Reasonable technical and organisational measures are used to protect customer information against unauthorised access, misuse, loss or alteration.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

11. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain transaction and application records, handle customer support, comply with applicable legal or accounting requirements, resolve disputes and protect the website and its users.

The retention period may vary depending on the type of information and the purpose for which it was collected.

12. Third-Party Websites & Services

Some services may involve links, payment systems, government portals, telecom/DTH systems or other third-party services. Such third parties may have their own privacy policies and terms. Customers should review the applicable third-party policies when using those services.

13. Customer Rights & Requests

Subject to applicable law and service requirements, customers may contact us to ask about information associated with their service or request correction of inaccurate information.

Certain information may need to be retained where required for transaction records, legal obligations, dispute resolution, fraud prevention or completion of an ongoing service.

14. Children

The website is intended for users who are legally able to request the relevant services. Customers should not knowingly submit information belonging to a child where such submission is not required or legally authorised.

15. Changes to This Privacy Policy

Pockket Recharge may update this Privacy Policy when required to reflect changes in services, website functionality, security practices or applicable requirements. The updated policy published on the website will apply from the time it is made available, subject to applicable requirements.

16. Contact Us

For privacy questions, information-related requests or concerns regarding the handling of customer information, please contact us.

17. Related Policies

Please also review our Terms & Conditions, Service & Application Policy and Refund & Cancellation Policy.