Payment Policy
Pockket Recharge ยท Digital Services & Online Application Centre
This Payment Policy explains the general payment process for services offered through Pockket Recharge.
1. Service Charges
Applicable charges for the selected service are displayed before the customer proceeds with payment. Customers should review the service details and payable amount before completing a payment.
2. Online Payment
Where online payment is available, payments may be processed through the payment gateway provided on the website. The payment gateway may process the transaction through supported payment methods such as UPI, cards or other methods made available by the gateway.
3. Payment Confirmation
A payment is considered successfully received only after the transaction is verified and the payment status is confirmed in our system.
Merely completing a payment screen or receiving a debit notification from a bank does not by itself guarantee that the payment has been successfully recorded for the application.
4. Application Processing After Payment
Once the applicable payment is successfully confirmed, the application may proceed for service processing according to the requirements of the selected service.
Payment does not guarantee approval, issuance or acceptance by any government department, statutory authority or third-party service provider.
5. Failed or Pending Payments
If a payment fails or remains pending, customers should not make repeated payments immediately unless the payment status has been checked.
Where the amount has been debited but the payment is not confirmed in our system, the transaction may be verified using the available payment and transaction information.
6. Duplicate Payments
If the same application is paid more than once, customers should contact support with the Application ID and relevant payment references so that the transactions can be reviewed.
Pockket Recharge will never require customers to disclose their OTP, UPI PIN, ATM PIN, card PIN, CVV, internet banking password or other confidential payment credentials.
7. Payment Gateway
Online payment transactions may be handled by the payment gateway integrated with the website. Payment processing, authorization and settlement may also be subject to the applicable terms and procedures of the payment gateway, bank or payment network.
8. Refunds
Refund eligibility is governed by our Refund & Cancellation Policy .
Where an eligible refund is approved, the applicable refund process may depend on the payment gateway, bank or original payment method.
9. Payment Reference
Customers should retain their payment confirmation, transaction reference and Application ID, where available, until the service has been completed.
10. Incorrect Payment Information
Customers are responsible for reviewing the application details, service selection and payable amount before making payment.
11. Government & Third-Party Services
Where payment relates to a service involving a government department or third-party authority, the final processing, approval or rejection remains subject to that authority's rules and requirements.
12. Privacy & Payment Information
Customer information is handled according to our Privacy Policy .
13. Terms & Conditions
Use of the website and its services is also subject to our Terms & Conditions .
14. Customer Support
For payment-related assistance, customers should provide the Application ID, registered mobile number and payment reference, if available.